Author: aliciajohnson10021994

What is a Non-Voice Process Based BPO Service? Customer service today is not limited to just calling and voice process services. Non-voice process-based BPO services are jobs that do not require direct interaction or voice but lead with knowledge. These jobs may include admin, email handling, chat support, and messages. In addition to sales and service, non-voice process services may include HR, hiring, tech support, appointment scheduling, notifications, technical support, back-office processing, and other tasks for the outsourcing client. Outsourcing Non-Voice Process refers to customer service activities not involving phone calls, such as chat, email, social media, and web forms.…